With Gratitude

I tell my students at the University, that when you really want to know about what a patient is up to in the hospital, the Occupational Therapists need to ask housekeeping staff.  The housekeeping staff know if the patient is really able to get up out of bed, how much they are talking, and if they ever leave the room.  Support staff really do make the world go round, and generally know more than anybody.  The case has never been truer than with Melanie (pronounced Mah-LAY-nee) at our office.  Thanx for your work Melanie!


Thanx for...

• enjoying each opportunity you have to answer an inquiry from a caller who is gathering information about our services.  You endeavor to give our callers the answers they need so they can make informed decisions.  You enjoy the task of helping each person as they call...and I think people can tell.  You are understanding and compassionate when people are a little nervous when they call...and they often relax over the course of the phone conversation.  That is fun to watch!
  
• handing me to over what I am coming to ask for before I even finish asking you to do the task.  Your anticipation of what needs to get done is amazing!
• making the water ready and hot for tea before I arrive in the morning.  That's a really thoughtful and kind gesture.
• chuckling with me over our silly mistakes or misunderstandings so we can gently laugh at ourselves, and then fix things and move on.
• working at Bergen and Associates!